Returns & Refund Policy

Effective Date: Jul 23 2026

This Returns & Refund Policy forms part of our Website Terms & Conditions and applies to all purchases made through the Sharan Miller Animal Art website.

We take great pride in the quality of every artwork and fine art print we produce. If you experience any issues with your order, please contact us as soon as possible so we can help resolve the matter.

This policy does not affect your rights under the Australian Consumer Law.

Returns Accepted

Returns or replacements may be offered if:

  • Your order arrives damaged during transit.

  • You receive a faulty product.

  • You receive the wrong item.

If any of the above occurs, please contact us as soon as possible after receiving your order.

Non-Returnable Items

As our products are individually produced or created specifically for each customer, we are unable to accept returns for:

  • Change of mind.

  • Incorrect size or material selected during ordering.

  • Colour variations caused by differences between computer, tablet or mobile device screens.

  • Fine art prints produced specifically for your order.

  • Personalised or custom-made products.

  • Commissioned animal portraits.

Damaged or Incorrect Orders

If your order arrives damaged, faulty or incorrect, please notify us within 7 days of delivery.

To help us resolve the issue quickly, please include:

  • your order number;

  • a description of the issue; and

  • clear photographs showing the damage or fault.

Depending on the circumstances, we may arrange a replacement or provide a refund.

Refunds & Replacements

Once we have reviewed your claim, we will advise whether your request has been approved.

Where appropriate, we may:

  • replace the damaged or faulty product;

  • resend the correct item; or

  • issue a full or partial refund.

Approved refunds will normally be processed within 10–14 business days using the original payment method.

Return Shipping

If a return is required because:

  • we supplied the incorrect item;

  • the product is faulty; or

  • the item was damaged during transit,

we will cover the reasonable return shipping costs where applicable.

If we request that the item be returned, we will provide instructions before any return is sent.

Original & Commissioned Artwork

Commissioned portraits and personalised artwork are created specifically for each client and cannot be returned or refunded due to change of mind.

If a commissioned artwork arrives damaged or does not match the agreed written specification, please contact us immediately so we can work with you to resolve the issue.

Incorrect Shipping Information

Please ensure your shipping address is accurate before completing your purchase.

We cannot accept responsibility for delays, lost parcels or additional shipping costs resulting from incorrect delivery information provided at checkout.

Australian Consumer Law

Nothing in this policy excludes, restricts or modifies any rights or remedies you may have under the Australian Consumer Law.

Contact Us

If you have any questions regarding your order or wish to request a return, please contact us through our Contact page or by email.

We aim to respond to all enquiries within 1–2 business days.

Policy Updates

We may update this Returns & Refund Policy from time to time. Any changes will become effective immediately upon publication on this website.